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Standard Warranty

Product Category 6 Months 1 Year 2 Years
LED TV's ✓
Multimedia Speakers ✓
Washing Machines ✓
AirConditioners ✓

Domestic Service Warranty

In the event of your product requiring service, please contact the nearest OSCAR Service Centre / Authorised Service Centre. In case there is no such service centre in your city, please contact 033 23628451(KOLKATA)for assistance.We advise that you read the instruction manual carefully.
We warrantees the OSCAR product to be free from manufacturing defects during the period indicated in the WARANTY CARD .This non-transferable warranty is only for the first end user on purchase from OSCAR Authorised Dealer. OSCAR Service Centres / Authorised Service Centres will repair the product on the terms and conditions below:
  • Warranty will be valid only when Warranty Card and original Purchase Invoice are presented together for service.
  • OSCAR reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found tampered.
  • This Warranty shall not cover any damages resulting from un-authorised adaptations or adjustments to the product.
  • This Warranty will be Void if the type or serial no. on the product has been altered, removed or defaced.
  • This Warranty does not cover any external accessories (such as battery, cable, carrying bag etc.) mentioned in the operating / instruction manual supplied with this product or any cosmetic parts.
  • This Warranty does not cover damage caused to the product due to improper installation by customer and / or connection of the product to equipment not approved by OSCAR and deficiency in product performance due to signal reception through third party apparatus/equipment or the use of third party software and/or recorded media.
  • This Warranty does not apply to normal wear and tear to magnetic heads, audio, video, laser pick-ups and TV picture tubes/Panel if the product is used in commercial, business, industrial, educational or rental applications.
  • This Warranty shall not apply to damages caused to the product by accident, lightening, ingress of water, fire or Acts of God, improper ventilation, dropping or excessive shock or any external cause /or any damage caused due to tampering of the product by an unauthorised agent.
 
OSCAR reserves the right to replace the defective part with an equivalent and/or reconditioned part.

Do's & Don't Instructions

Do's

TV

  • Read the operating instruction carefully before you turn on your TV
  • Operate the receiver only with specified AC supply voltage and frequency.
  • To clean the TV set use a soft cloth. Never use solvent such as thinner and benzene. (unplug the receiver before cleaning)
  • Unplug the receiver and aerial when it is not to be used for an extended period of time.
  • Check your antenna peroidically
  • During thunder and lighting, unplug the power cord and antenna cord to prevent your TV set from damage.

AC

  • Read this guide before installing and using the appliance
  • During the installation of the indoor and outdoor units the access to the working area should be restricted to children
  • Make sure that the base of the outdoor unit is firmly fixed.
  • Check that the air cannot enter the refrigerant system and check for refrigerant leaks when moving the air conditioner
  • The rating of the fuse installed in the built incontrol unit are T5A/250V.
  • Check that the socket is suitable for the plug otherwise have the socket changed

Don't

TV

  • Do not expose the receiver to rain or moisture, to prevent fire or shock hazard.
  • Do not drop any object into the television cabinet slots or openings.
  • Do not spill liquid of any kind on the television.
  • Do not open the cabinet by yourself, dangerously high voltage is present inside the receiver. Refer to qualified personal only for servicing.
  • Do not overload wall AC outlets and/or extension cords as this can result in fire or electic shock.
  • Do not install the receiver in a location near heat sources such as radiator, air ducts, direct sunlight, or a place like, closed compartment and closed area
  • Do not cover vantilation opening while using the set.

AC

  • Do not install the appliance at a distance of less than 50cm from inflammable substances (alcohol. etc.) or from pressurised container (e.g. spray cans.)
  • If the appliance is used in areas without the posibility of ventilation, precautions must be taken to prevent any leaks of refrigerant gas from remaining in the environment and creating fire
  • The appliance must be installed in accordance with applicable national regulations.
  • Before accessing the terminals, all the power circuits must be disconnected from the power supply
  • The appliance must be installed in accordance with national wiring regulations.
  • The package material are recyclable and should be disposed of in  seperate wastebins.Take the AC at the end of its useful life to a special waste collection center for disposal
  • Use only the AC as instructed in this booklet. these instructions are not intended to cover every possible condition and situation.
*WARNING:  To prevent fire or shock hazard, do not expose this appliance to rain or moisture.

Eastern India

033 23628451

Northern India

0120 -2424686 / 0120 -2424774

Email Us

contact@oscarindia.in

Service FAQs

How long will it take to repair my product?

Subject to complications in repair and your approval of the initial estimate, if the required parts is/are available, your product will be repaired in 4 days time.

Our representative will call you on the number provided at the time of depositing your product at the service centre and inform you.

Our Service Centre has been optimised to make finding a service centre in your area as convenient as possible.

EASTERN INDIA —– 033 23628451
NORTHERN INDIA —- 0120-2424686 0120-2424774

 

Currently we have home service for LCD/LED TV, Audio Hi-Fi and Home Theatre products. You may contact the nearest Service Centre to schedule arrangement.

Service Tips

BEFORE CALLING FOR SERVICE, CHECK () THE FOLLOWING CHART FOR SYMPTOMS AND SOLUTIONS

Symptoms Solution
Try different channel. If OK, probably station trouble
Check aerial connections on back of set
Check aerial for not broken wires
Re-orient aerial ( If indoor type)
Probably local interference, such as an appliance
Adjust the tuning control
Adjust the britness control
Adjust contrast control
Check if station is broadcasting in colour
Adjust colour control
Check if system switch is correct
Check if on/off switch is on
Check batteries in remote control
No Picture, no sound
Poor sound, picture OK
Poor picture, sound OK
Weak picture
Blurred picture
Double image
Lines in picture
Distorted picture
Weak reception on some channels
Horizontal bar
Picture rolls vertically
Poor Colour
No Colour
Misoperation of remove control
No remove Control
On-creen display control outside screen

Service Tips

Before you call the service person, check the following points.

PROBLEM CHECK ITEM
Not picture on screen and no sound from speakers
  • Insert the AC power cord plug securely in AC power socket.
  • Make sure the set is not in standby mode.
  • Turn on the power button on the set.
No picture from AV terminal
  • Check the brightness setting of the set.
  • Lamp may have malfunction.
  • Make sure a cable with no video input signal is connected to this AV/S-Video INPUT terminal.
Picture is displayed but no sound from the speakers
  • Check the volume settings.
  • Make sure the sound is not muted.
  • Make sure the speaker is not turned off in sound menu.
  • Make sure that sound system is correct.
Picture is too light, Picture is too dark
  • Make sure COLOR and CONTRAST settings are proper.
  • Make sure BRIGHTNESS setting is not too low. Check the BRIGHTNESS setting.
  • Lamp may have malfunction.
Remote control does not work
  • Change the batteries.
  • Make sure the infrared transmitter window is not receiving straight light such as light from fluorescent lamp.
The picture is not sharp, the picture moves, Picture is snowy and noisy sound
  • The reception may be weak, try another channel.
  • The state broadcast may also be bad.
  • Make sure that the antenna is facing the right direction.
  • Make sure the outside antenna is not disconnected.
The Multiple images and normal sound
  • Try different channels. If OK, probably it is station problem.
  • Make sure the antenna is facing the right direction.
  • There may be reflected electric waves from mountains or buildings.
The picture is spotted or interference on picture and noisy sound
  • There may be interference from automobiles, trains, high voltage lines, neon lights, etc.
  • There may be interference between the antenna cable and the power cable.
  • Try positioning them further apart.
There is stripe on the screen or colour fade on interference
  • Is the unit receiving interference from other devices? Transmission antennas of radio broadcasting stations and cellular phones may also cause interference.
  • Place the unit as far as possible from devices that may cause interference.
Picture with no colour but normal sound
  • Check colour setting on the set and check colour system.
  • Check if station is broadcasting colour picture.
Picture is scrambled and with normal or weak sound
  • Retune channels.
Incorrect position of picture in PC mode
  • Auto adjust H/V position.
  • Manually try to adjust H/V position.
Vertical bars or stripe on background in PC mode
  • Auto adjust, try to adjust clock manually.
Horizontal noise in PC mode
  • Auto adjust or adjust phase and clock.